Privacy Policy

The Shropshire Psychotherapist is the organisation responsible for your personal information collected through this website.

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If you have any questions about this privacy policy or how your information is handled, please contact me using the contact details provided on this website.

If you contact me through the website's contact form, I may collect:

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• Your name

• Your email address

• Any other information you choose to include in your message

 

Please avoid including sensitive personal or medical information in the website contact form. The contact form is intended for general enquiries and arranging an initial conversation, rather than for providing detailed information about your mental health or therapy needs.

I use the information you provide to:

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• Respond to your enquiry

• Communicate with you about potential or existing therapy arrangements

• Arrange appointments or respond to requests for information

• Maintain appropriate records where necessary

• Operate and improve this website

• Understand how visitors use the website and improve its content and performance

 

I will not use your contact details for unrelated marketing purposes unless I have a lawful basis to do so.

Under UK data protection law, I need a lawful basis for processing your personal information.

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When you contact me through the website, I will generally process your name, email address and enquiry because this is necessary to respond to your request and, where appropriate, to take steps at your request before entering into a professional relationship.

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For website analytics and advertising/tracking technologies, I rely on the appropriate consent where required.

This website uses Google Analytics to help me understand how visitors use the website.

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Google Analytics may collect information such as:

• How you arrived at the website

• Which pages you visit

• How long you spend on pages

• General information about your device and browser

• Approximate location information

 

I use this information to understand website traffic and improve the website.

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Google Analytics uses cookies and similar technologies. Where consent is required, these technologies will only be used after you have given appropriate consent.

This website may use the Meta Pixel, provided by Meta, to understand how visitors interact with the website and to measure the effectiveness of advertising.

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The Meta Pixel may use cookies or similar technologies to collect information about your visit to the website.

Where required, these technologies will only be activated after you have given appropriate consent.

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You can find out more about how Meta handles information through Meta's own privacy information.

This website uses cookies and similar technologies.

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Some cookies may be necessary for the website to function properly. Other cookies, including those used for analytics or advertising, are not essential to the operation of the website.

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Where required by law, you will be given the opportunity to accept or reject non-essential cookies.

You can also control cookies through your browser settings.

I will only share your personal information where there is a legitimate reason to do so and where permitted or required by law.

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Your information may be processed by service providers that help operate this website or provide related services. These may include website hosting, email, analytics and website technology providers.

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Where third-party services process personal information on my behalf, I take reasonable steps to ensure that appropriate safeguards are in place.

I will only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, or for as long as I am required to keep it by law or professional requirements.

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Information submitted through the website that does not result in an ongoing professional relationship will normally only be retained for as long as reasonably necessary to deal with your enquiry and maintain appropriate records.

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If you become a therapy client, information relating to your therapeutic relationship may be subject to separate professional record-keeping and retention requirements.

I take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

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However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

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For this reason, please do not use the website contact form to send highly sensitive or confidential information.

Under UK data protection law, you may have rights including:

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• The right to ask for a copy of the personal information I hold about you

• The right to ask for inaccurate information to be corrected

• The right to ask for your information to be erased in certain circumstances

• The right to ask for processing of your information to be restricted in certain circumstances

• The right to object to certain uses of your information

• The right to withdraw consent where I rely on consent to process your information

 

These rights are subject to certain legal exceptions and limitations.

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If you would like to exercise any of these rights, please contact me using the contact details on this website.

If you have concerns about how I have used your personal information, please contact me first so that I have an opportunity to address your concerns.

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You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

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You can find information about making a complaint on the ICO's website.

I may update this privacy policy from time to time to reflect changes to the website, the services I provide, or applicable data protection law.

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The date at the top of this policy shows when it was last updated.

If you have any questions about this privacy policy or how your personal information is handled, please contact:

The Shropshire Psychotherapist via email on info@theshropshiretherapist.com